Set Global Attributes

Add the Set Global Attributes action to change the values of global attributes during a service transaction by mapping them to service attributes. This overwrites the current value for all users and services.

Global attributes store information that you can share across services.

Configuration

Field

Explanation and Tips

Action Name

Optionally specify a friendly name for the action. This name must be unique in the workflow.

Global attributes

Specify the relevant global attributes for this action. You can then map them to service attributes.

  • The drop down menu of each global attribute only shows service attributes that can lead to a supported mapping.
  • If you configured the service attribute to copy the value of a table global attribute (option Copy from global attribute of type Table), the value stays the same.
See also

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