Start Return

Each service return workflow starts with a Start Return trigger. This specifies the events that set off the return workflow.

Configuration

Field

Explanation and Tips

Enabled

Enable the trigger.

  • Clear this option to make the service (temporarily) unavailable. Users can still cancel the service directly from the Management Portal and from delegated administration panels in the Web Portal.

When subscribers no longer qualify (auto deprovisioning)

Trigger the return of the service when subscribers no longer qualify. This is useful for services that need to be returned as soon as someone no longer qualifies for the service. For example, if someone in your organization moves to a different department, you may want to revoke access to the printers of his former department.

When subscribers cancel the service (self service)

Allow subscribers to cancel the service themselves. This shows a Remove button on the details page of the service in the Web Portal, which allows users to return a service.

As soon as subscribers are marked for deletion

Trigger the return of the service when you want to delete subscribers: you cannot delete people before all services to which they subscribe are returned. For example, if someone leaves your organization, all services to which he subscribes need to be returned first before you can delete him: if he subscribes to the services Provide Mobile Phone, Provide Laptop and Provide Lease Car, these need to be returned first.

As soon as service has been delivered (auto deprovisioning)

Trigger the return of the service immediately after delivery. As a result, the user can request the service again at a later stage. This is useful for services that provide information that may change over time. For example, a service that provides information about a person's manager.

See also

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