Create a trace file to troubleshoot the Management Portal

To initiate Management Portal tracing, create the following registry entries:

   

Key

  • HKLM\Software\RES\LoggingOptions (32-bit)
  • HKLM\Software\Wow6432Node\RES\LoggingOptions (64-bit)

Value

Enable

Type

REG_DWORD

Data

1

 

   

Key

  • HKLM\Software\RES\ITStore\Web Console (32-bit)
  • HKLM\Software\Wow6432Node\RES\ITStore\Web Console (64-bit)

Value

EnableFileLogs

Type

REG_DWORD

Data

1

 

Value

FileLogLocation

Type

REG_SZ

Data

C:\folder (This is example, choose your own folder; this can also be an UNC path).

After you created the registry keys, restart the Management Portal website in IIS to start logging.


Was this article useful?    

The topic was:

Inaccurate

Incomplete

Not what I expected

Other