The Device Tab

The Device tab in the Web Viewer allows you to interact with the device and view its access history and logs. You can also perform tasks such as a reboot or device sync. The tab has four panels:

Device Description Panel

The Device Description panel on the Web Viewer Device tab provides information about the device you are connected to, a thumbnail of the current display on the device, and buttons for updating or refreshing the thumbnail. Device information may include:

Status	The connection status of the device.
OEM Info	OEM info as reported by the device.
Server Address	Address for the Avalanche Mobile Device Server.
Ava Term ID	Terminal ID assigned to the device by Avalanche.
Last Seen	Last time the device was connected to.
Description	Device description set in Remote Control Console.
IP Address	IP address of the mobile device.
Phone Number	Phone number for the device.
Carrier	Carrier for the device’s phone service.

Available Commands Panel

The following commands are performed from the Available Commands panel on the Device tab:

View	Opens a real-time view of the device in a new tab or window.
Status	Displays information about the connection status. When you click Status, the Device Status dialog box appears. This dialog box allows you to refresh the status of the device, disconnect, reboot, or ping the device, or display the Remote Control Client interface on the device.
Edit Device	Allows you to edit the device description details, including the phone number, carrier, name and description.
Disconnect	Disconnects the device from the Remote Control session.
Reboot	Performs a warm boot of the device. The connection session is terminated.
Suspend	Sends the device into a suspended (sleep) state. The connection session is terminated.
Text Message	Sends an SMS text message to the mobile device.
Device Sync	Sends an SMS message to the device requesting it to connect to the Avalanche Mobile Device Server.

Device Log Panel

The Device Logs panel displays Remote Control logged activity for the device. This includes the time of the activity, the user who performed the action, whether the action was successful, and possible additional information.

Access History Panel

The Access History Panel displays Remote Control connection history for the device. This includes the time of the activity, the user who attempted to connect, the IP address the Avalanche user connected from, and the access type for the connection.