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Viewing Alerts

The Alerts page provides the following information about each alert that has been generated on your network. View alerts by clicking Tools > Alerts. The following information is displayed for each alert:

Severity

Displays the severity of the alert.

Folder

Displays the folder where the event occurred.

Reported Time

The date and time when the event occurred.

Description

Provides a brief description of the event.

Ack’d

Indicates if the alert has been acknowledged.

Source

Displays the source of the alert.

When a new alert is generated, it appears in the Alerts tab and on the map, if it is associated with a folder. In the Alerts tab, the alert is listed in the Current Alerts panel. In the Maps tab, the folder where the alert was generated is outlined in the color of the most severe alert at that folder. Acknowledging the alert will remove the colored indicator from the map. If the Current Alerts panel begins to fill with alerts, remove acknowledged alerts that are no longer relevant.

To acknowledge alerts:

From the Alerts page, select the check boxes next to the alerts you want to acknowledge and click Ack.

-Or-

From the Alerts page, click Ack All.

To clear alerts:

From the Alerts page, select the check boxes next to the alerts you want to clear and click Clear.

-Or-

From the Alerts page, click Clear All.

All acknowledged alerts will be removed from the list. Alerts that were not marked as acknowledged will remain in the Current Alerts panel.

ClosedCustomizing Alerts Page Functionality

The System Settings page allows you to configure the way the Alerts page manages and displays alerts. You can configure the following settings:

Number of days an alert is displayed in the Current Alerts panel.

The number of alerts to display.

Maximum number of alerts to store. Alerts are stored in the database on the Enterprise Server. This option is only available for administrative users.

To customize the Alerts tab functions:

1.Click Tools > System Settings.
The System Settings page appears.

2.Under Alert Settings, use the Days of alerts to display, Number of alerts to display, and Number of alerts to store boxes to configure the alert settings.

3.Save your changes.

The Alerts page will update to reflect your changes.


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