Removing Avalanche from a Smart Device

This section includes instructions for removing the Avalanche Enabler or Avalanche policies from a smart device. It also provides information about using the Avalanche Console to remove Avalanche payloads and associated settings.

If Avalanche is uninstalled on a smart device, all payloads and the files associated with them are removed, such as software downloads, device restrictions, and Exchange credentials. This does not, however, revert any settings a user made to the smart device as the result of a payload, such as setting a passcode. If the payloads are password-protected, the user must provide the password in order to remove any individual payloads.

When the device user removes Avalanche policies from an iOS device, they have the option to remove the device from management, or to remove a specific payload. Deleting an iOS device from the Inventory screen will wipe all Avalanche data from the device, including software payloads.

To perform a wipe from the Avalanche Console

1.From the Avalanche Console Inventory tab, click the name of the device you want to perform a wipe on.
The Device Details page appears.

2.In the Tools panel, click Wipe.
The Wipe Device dialog box appears.

•Click Selective wipe to remove all the data associated with the Avalanche payloads on the device.

•Click Selective wipe + delete to remove all the Avalanche data from the device and also delete the device from the Avalanche inventory. If the device is an Android device, the selective wipe does not remove the Avalanche Enabler from the device. Follow the steps below to remove the Enabler from the device.

•Click Factory reset to return the device to its original factory settings and delete the device from the Avalanche inventory. If the device is managed with work profiles through Android Enterprise, this option will only remove Avalanche and the work profile. The rest of the device's data will remain intact.

To remove the Avalanche Enabler from an Android device

1.On the Android device, navigate to Settings > Security & Location > Advanced > Device admin apps.

2.Disable the check box for the Avalanche app.

3.Navigate to Settings > Applications and tap on the Avalanche app.

4.Tap Uninstall.

To remove all Avalanche payloads from an iOS device

1.From the device, launch the Settings app.

2.Tap General > Profiles.

3.If you want to remove all Avalanche payloads, tap Wavelink MDM > Remove.

-Or-

If you want to remove a specific payload, tap Wavelink Profile and then the name of the payload you want to remove. Then tap Remove.

If the payloads are password-protected, you are prompted for the password in order to remove the policy.

Devices managed by Avalanche with an enrollment rule enabling Supervised mode cannot remove MDM profiles at the device level. The profile can only be removed through Avalanche.