Updating a Device

You can perform individual updates for mobile devices that are currently in range from the Avalanche Console. This sends any pending profiles or properties to the device.

In order to update a smart device, the device must have an iOS or Google account associated with it.

To update a mobile device from the Inventory tab

1.From the Inventory tab, click the device you want to update in the Mobile Devices panel.
The Mobile Device Details page appears.

2.Click the Update button at the top of the page.

3.If you are updating an AIDC device, the Update Now dialog box appears. Enable the options as desired, then click Update Device(s).

•Allow User to Override the Update. Gives the mobile device user the option to override the update.

•Force Package Synchronization. Forces the package to update on the device.

•Delete Orphan Packages. Removes orphan packages from the device. Edit the list of orphan packages to remove specific packages from the device.

The Status field displays the status of the update.

You can also update the device from the Mobile Devices panel by selecting the check box to the left of the mobile device and clicking Update.

Many mobile devices incorporate a sleep function to preserve battery life. If a device is asleep, you must “wake” it before it can receive a pushed update from Avalanche. Wake-up capability is dependent on the type of wireless infrastructure you are using and the mobile device type. Contact your hardware and/or wireless provider for details.