The Device Tab

The Device tab in the Remote Control Web Viewer allows you to interact with the device and view its access history and logs. You can also perform tasks such as a reboot or device sync. The tab has four panels:

Device Description Panel

The Device Description panel on the Web Viewer Device tab provides information about the device you are connected to, a thumbnail of the current display on the device, and buttons for updating or refreshing the thumbnail. Device information may include:


The connection status of the device.

OEM Info

OEM information as reported by the device.

Server Address

Address for the Avalanche Mobile Device Server.

Ava Term ID

Terminal ID assigned to the device by Avalanche.

Last Seen

Last time the device was connected to.


Device description set in Remote Control Console.

IP Address

IP address of the mobile device.

Phone Number

Phone number for the device.


Carrier for the device’s phone service.

Available Commands Panel

The following commands are performed from the Available Commands panel on the Device tab:


Opens a real-time view of the device in a new tab or window. This command cannot wake or turn on a mobile device. This is the only option available to Android devices currently.


Displays information about the connection status. When you click Status, the Device Status dialog box appears. This dialog box allows you to refresh the status of the device, disconnect, reboot, or ping the device, or display the Remote Control Client interface on the device.

Edit Device

Allows you to edit the device description details, including the phone number, carrier, name and description.


Disconnects the device from the Remote Control session.


Performs a warm boot of the device. The connection session is terminated.


Sends the device into a suspended (sleep) state. The connection session is terminated.

Text Message

Sends an SMS text message to the mobile device.

Device Sync

Sends an SMS message to the device requesting it to connect to the Avalanche Mobile Device Server.

Device Log Panel

The Device Logs panel displays Remote Control logged activity for the device. This includes the time of the activity, the user who performed the action, whether the action was successful, and may include additional information.

Access History Panel

The Access History Panel displays Remote Control connection history for the device. This includes the time of the activity, the user who attempted to connect, the IP address the Avalanche user connected from, and the access type for the connection.