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Restrictions Payload

A restrictions payload disables specific applications or functionality on Android or iOS devices. Each device can only use one restrictions payload. If there are multiple restrictions payloads applied to the folder the device is in, only the payload with the highest priority will be sent to the device. You can view the payloads that have been sent to the device by viewing device details.

When you are using a restrictions payload, ensure you are not locking down functionality that is required for other operations. For example, watch for the following scenarios:

Do not block the Settings application if you are using a passcode payload, since the user needs to access Settings in order to set or change a passcode.

Ensure software payloads have been distributed and the desired apps have been installed on the device before you disallow installing apps.

Ensure your white listed apps are installed on the device before you apply a payload to enable white listing.

Android

ClosedSimple Restrictions

ClosedSamsung SAFE Restrictions

ClosedBlack List

A Black List indicates apps not approved for use and redirects users to the home screen when an unapproved app is launched.

To block a specific app, search for apps in the Google Play Store by clicking the Browse icon, or enter the name and package details and click Add App. Type the friendly name for the app in the App Name text box, and the Android package name in the App Package text box. For example, in order to block a Gmail app, type: Gmail com.google.android.gm

To delete an app from the list, enable the check box next to the name of the app and click the Delete icon.

In order for the device user to override app restrictions on the device, you must set a Smart Device Client Administrator Password from Tools > System Settings in Avalanche. After setting the password and syncing the device, you can input the password on a device to disable app restrictions.

To deactivate app restrictions, edit the original payload, redeploy the payload, and sync the desired devices.

ClosedWhite List

A White List indicates the approved apps and prevents all other apps from launching.

If you create a White List, you must select a Default App from the list of approved apps. Generally, the default app is an app launcher that lists the available apps. After deploying the payload, tap the Home button on a device to launch the default app. Holding down the home button or navigating to a blocked app displays a dialog box that lists the available apps.

To add a specific app to the white list, search for apps in the Google Play Store by clicking the Browse icon. You can also add apps manually by typing the friendly name for the app in the App Name text box and the Android package name in the App Package text box. For example, in order to add a Gmail app, type: Gmail com.google.android.gm

To delete an app from the list, enable the check box next to the name of the app and click the Delete icon.

In order for the device user to override app restrictions on the device, you must set a Smart Device Client Administrator Password from Tools > System Settings in Avalanche. After setting the password and syncing the device, you can input the password on a device to disable app restrictions.

To deactivate app restrictions, edit the original payload, redeploy the payload, and sync the desired devices.

Deploying white list restrictions on a Samsung SAFE device will disable both hard and soft home keys and create a button that allows the user to navigate back to the home app.

Android Enterprise

ClosedAdmin password

Devices that receive a restrictions payload can be set to require an admin password to preform certain actions from the device, such as unenrolling. To set an admin password, create or edit an Android Enterprise Restrictions payload, select Enable Admin Override, then enter a password. When attempting to preform a restricted action, the device user will be prompted for the admin password.

ClosedDedicated device mode / kiosk mode

ClosedFully managed device mode

iOS

ClosedDevice Functionality

ClosedApplications

ClosedContent Ratings

ClosedKiosk Mode (Supervised device only)

ClosediCloud

ClosedSecurity and Privacy

For some of the options in a restrictions payload for iOS, the device must be manually configured to be in Supervised mode using Apple Configurator. For information on Supervised mode, see your Apple documentation.


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