A connection session to a mobile or Smart device can be initiated from the Avalanche Web Console.
When you initiate a connection session, the computer you are connecting from sends a request to the Remote Control Server. If the device is preconnected (has already established a connection to the server), the server connects the viewer to the device. If the device is not preconnected, the server requests the device to connect back to the server, and when the device responds the server connects the viewer to the device. Alternately, the Standard Viewer may try to connect to the device directly without routing traffic through the server. This option is only available to mobile devices when the device and viewer are on the same LAN.
If the device is not configured to preconnect, the device user can manually preconnect by opening the Remote Control Client and tapping File > Connect to Server.
To connect to a device from the Avalanche Web Console:
1 From the Inventory tab, click on the the device you want to connect to.
The Device Details page appears.
2 In the Tools panel, click Remote Control.
The Remote Control Web Viewer appears while the viewer attempts to contact the device. If a mobile device is not connected, only the Status and Edit Device options will be available in the Available Commands panel. When the Remote Control session has been initiated with a mobile device, other commands will appears. When connecting to a Smart device, you can only view the device's screen. Click View to open the device view and interact with the device.
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