Once the Remote Control server is installed and the package added to a software profile using Wavelink Avalanche, you can configure the Remote Control Client with the server address, connection method, the logging level, and other client options.
The following options are available when configuring the Remote Control package:
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Connection Type |
Select to use either TCP/IP or ActiveSync to connect to mobile devices. |
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Server ID |
The ID for the server. This only needs to be modified if there are multiple Remote Control Servers. |
|
Server Address |
The DNS name or IP address of the Remote Control Server. |
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Server Port |
The port the Remote Control Server listens on. |
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Connection Policy |
Select how Remote Control notifies the mobile device user that Remote Control is establishing a connection. • Silent indicates that the user will not be notified. • Notify indicates that the user will see a text window on his device letting him know that a connection has been established. • Prompt-Allow will provide the user with a prompt to allow or deny the connection. If the user does not respond, the connection will be allowed. • Prompt-Deny will provide the user with a prompt to allow or deny the connection. If the user does not respond, the connection will be denied. |
|
Policy Time |
Select how long the notification or prompt will be displayed. If you selected Prompt-Allow or Prompt-Deny, this is the number of seconds Remote Control will wait before establishing or denying the connection. |
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Log Level |
This is for the client log stored on the device. Logging levels include: • Critical. Indicates errors that cause Remote Control to fail to start. • Error. Indicates errors that are caused by configuration and/or communication problems. • Informational. Documents the flow of operation. • Warning. Indicates possible operational problems. • Debug. Used to diagnose program malfunctions or communication problems. |
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Maximum Size |
Configure the maximum size that the log file can reach before creating a new log file. New log files do not override previous log files. |
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Password |
A password to require Remote Control users to provide a password before connecting to a mobile device. |
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Client Sleep While Connected |
Allows the mobile device to enter sleep mode while connected to Remote Control. If you do not enable this option, Remote Control will not allow the mobile device to enter sleep mode while connected. |
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Allow Client Configuration |
Grants client configuration control to the mobile device user. This allows the user to configure the Remote Control client from the mobile device. When the mobile device user has configuration control, any changes you make in the Client Settings tab from the Remote Control Console will not deploy to the device. To regain Client Configuration setting control from the Remote Control Console, you must disable this option and redeploy the settings to the mobile device. |
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Disable Client Exit |
When this option is enabled, the mobile device user cannot exit the Remote Control application. |
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Client Pre-connect to Server |
Configures the device to always pre-connect to the Remote Control Server. |
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Client Connect on ActiveSync |
When this option is enabled, the device will attempt to connect to the server when it is cradled. |
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Corporate Connection |
This determines if VPN or port forwarding will be used by the mobile device connecting to your server. • If this option is enabled, the mobile device uses a VPN connection to connect to the server. • If this option is disabled, the mobile device uses an Internet connection to connect to the server. |
To edit the Remote Control package from the Avalanche Console:
1 From the Profiles tab, click on the name of the software profile that has the Remote Control package.
The Software Profile Details page appears.
2 From the Software Package panel, click Configure for the Remote Control package.
3 The Configure Software Package dialog box appears. Click Next.
4 Select Client Configuration from the list and click Launch Config.
The Remote Control Client Configuration dialog box appears.
5 Configure the options as desired.
6 Click OK to return to the Configure Software Package dialog box.
7 Click Next to save your changes.
8 Click Finish to return to the Avalanche Console.
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