How to Manually Install, Uninstall, or Upgrade the CAM Agent

There may be cases in which you do not want to install the CAM Agent on Windows machines from CAM Agent (for example, if you have machines that are not connected to the network).

The information in this topic applies to Windows machines only.

You must have local administrative rights in order to install or uninstall the CAM Agent. Typically, a domain administrator has local administrator rights on all computers.

To install the agent manually (where no previous version of the agent is installed), the CAM Agent MSI file must be available. This file is located on the machine on which the CAM Administration Service is installed. By default, it is in one of the following folders:

On 32-bit machines:

C:\Program Files\Cherwell Asset
        Management\CAM Administrator\ClientInstallPackage

On 64-bit machines:

C:\Program Files (x86)\Cherwell Asset
        Management\CAM Administrator\ClientInstallPackage

Manually Install the Agent

After you find the CAM Agent MSI file, manually install the agent:

Copy the ClientInstallPackage folder to a shared location where the Setup program will run.
Run the Express Software Manager Client.msi file as an administrator.
Enter the Access Point URL to which the agent will report.
For on-premises installations, the format for the CAM Access Point URL is:
```
http://<ap-machine>/camaccesspoint/clientservices.asmx
```
(version 12.2 and later)
```
http://<ap-machine>/expresssoftwaremanagerap/clientservices.asmx
```
(earlier versions and upgrades)
<ap-machine> is where the CAM Access Point is installed.
For hosted installations, the format for the CAM Access Point proxy URL is:
```
http://<ap-proxy-machine>:<proxy port>/EMCServices/clientservices.asmx
```
<ap-proxy-machine> is where the proxy is installed; the default <proxy port> is 5002.
Select Complete to install the agent.

For machines that have UAC enabled, you cannot use the MSI file to manually install the agent. Instead, you'll need to manually run Setup.exe and explicitly choose Run as administrator.

Manually Uninstall the Agent

You must have local administrative rights in order to uninstall the agent. Typically, a domain administrator has local administrator rights on all machines.

To manually uninstall the agent:

                            msiexec /x {04F73471-157F-4F63-A2AD-50C1BBEECD66}

To run this command silently:

                                msiexec /q /x {04F73471-157F-4F63-A2AD-50C1BBEECD66}

Manually Upgrade the CAM Agent

To manually upgrade the agent, first manually uninstall the agent, then manually install the agent as described above.

Consider enabling machines to use the self-upgrade feature. This is the most efficient way to keep these machines up-to-date with the most recent version of the CAM Agent.