Client Suite CSM provides multiple clients to access the system. CSM Desktop Client The CSM Desktop Client is the Windows-based user application for CSM. CSM Web Applications CSM includes two web applications: the CSM Browser Client and the Customer Portal. CSM Administrator Cherwell® Service Management Administrator (CSM Administrator) is CSM's administrative tool, which is used to configure, manage, secure, integrate, and automate your CSM system. CSM Supporting Applications Most Supporting applications can be accessed from the Cherwell Service Management installation directory. Exceptions include Supporting Web Applications (example: Service Monitor), which are accessed via a web browser.
