About Service Catalog Templates

A Service Catalog Template is a deliverable that is comprised of related Work Units and available to Customers from the Service Catalog in the Customer Portal. When a Service Catalog Template is selected, a Service Request is created and the associated Work Units transform into Tasks, which are required to close the Service Request. This allows you easily manage the Tasks required to fulfill common Service Requests.

In CSM, Service Catalog Template is a Major Business Object. The Service Catalog Template form allows users to view, create, track, and manage Service Catalog Templates. The Critical Path time will automatically create a cumulative process completion time based on attached SLAs, Work Units, and Dependencies.