Service Catalog Template Good to Know
A Service Catalog Template is a deliverable that is comprised of related Work Units and available to customers from the Service Catalog in the CSM Customer Portal.
- The Critical Path Time is based on attached Work Units, Dependencies, and Incident SLAs.
- Search for one or more Service Catalog Templates that meet a specific criteria by running a Quick Search or Search Group.
- Create a new Service Catalog Template in either the CSM Desktop Client or the CSM Browser Client.
- By default, Service Catalog Template uses the Incident Service subcategory structure. Navigate to Category options by selecting .
- The system implements several Actions and One-Step Actions to make creating Service Catalog Templates more efficient. A full list of One-Step Actions is beyond the scope of this document. Export a schema document from CSM Administrator ( to view a full list of One-Step Actions associated with a particular type of Business Object (example: Major).
- Fields:
- Press Tab to move to the next field on the form.
- The Description and Portal Description
fields are rich text fields. To format the text or embed an image, select the Zoom
button
.
- The Title, Portal Title, Description, Portal Description, and Service Classification fields are required to save the record.
- Secure Service Catalog Template records by controlling who can view, create, and edit records.