ITSM Practices
CSM provides an Out-Of-The-Box (OOTB) solution to support multiple features and processes.
Business Objects that support Multi-Sourcing Service Integration (MSI) and Service Integration and Management (SIAM) are available as part of this solution. For more information, see The Relationship between CSM and Multi-Sourcing Service Integration and Service Integration and Management.
For detailed information on these features and processes,
refer to the
CSM Starter Database Schema Guide. The schema guide can be found on
the
Customer Support Portal. On the toolbar,
click Release Notes and select Cherwell Service Management. Select the version
of CSM you are running to find the schema document you need. Also, note that
CSM is highly configurable so your processes and content will vary,
especially if your system utilizes integrations and
Cherwell mergeable applications (mApp Solutions).