Task Management

Task is a Group Business Object and the Group Leader for Work Unit.

A Task is a piece of work that is created and assigned to another CSM User or Team to help resolve or fulfill an Incident, Service Request, Problem, or Change Request (example: An Incident might require a server reboot). The appropriate Group Member populates the Task tab in the Form Arrangement of the parent record. Tasks can be created manually from the Task Tab, or created automatically from a One-Step and through a Service Catalog Template.