Automatically Release a License

Use the Automatically Release a License option in the Licensing window to automatically release idle licenses due to:

• User inactivity (example: Walked away with CSM open).
• A CSM Desktop Client crash.

Good to know:

• Configure the system to automatically log out idle Users, thus releasing licenses (CSM Administrator > Security > Edit Security Settings > Desktop Client > Logout inactive users from Cherwell Client).
• The Browser Client and CSM Portal automatically log out users/customers after a period of inactivity based on Browser application settings and IIS configuration.
  Closing a browser window without logging out of CSM does not release the license. The license is released when the user/customer logs out or the session times out.

To automatically release a license:

1. Open the Licensing window (CSM Administrator > Security > Licensing).
2. Select If Client Stops Responding, Auto-release License After x Minutes.
3. Minutes: Specify the number of minutes to wait before releasing the license.
   Tip: We recommend setting the auto-release period to 90 minutes.

4. Select OK.