Installing CSM from the Command Line

Use command-line options to silently install CSM client, server, and web applications. After installation, you can configure CSM servers using the Server Manager or Command-Line Configure Utility.

Each section contains commands and examples for running the "silent installer." Variables with spaces require the quotes be proceeded by a \. Spaces are not required, however.

CSM Client Installation

Use the following command to install CSM clients: 

                            msiexec /i "Cherwell Client.msi" /qn <InstallParametersHere>

The following example installs the Desktop Client and administrator tools (CSM Administrator, Report Runner, System Upgrade/Restore, and Test LDAP) for all Users: 

                            msiexec /i "Cherwell Client.msi" /qn ALLUSERS=1 INSTALLLEVEL=10
Options Definition Values 
                                            ALLUSERS
Install Client application files for all Users or current User.
  • 1 = Files are installed for all Users (anyone who uses the computer). (default)
  • 2 = Files are installed for current User. 
                                            INSTALLDIR
Location/folder in which to install the Client application files. [ProgramFilesFolder]Cherwell Service Management (default) 
                                            INSTALLLEVEL
Install the CSM Desktop Client only or both CSM Desktop and CSM Administrator.
  • 1 = Client component only installed.
  • 10 = Client and Administrator components installed.

CSM Server Installation

During the server installation, the Server Manager and all servers and services are installed and you must select which to enable by default.

Use the following command to install the Cherwell Server: 

                            "Cherwell Server.exe" /s /v /qn <InstallParametersHere>
Options Definition Values 
                                            INSTALLDIR
Location/folder in which to install the Server installation files. [ProgramFilesFolder]Cherwell Service Management (default)

Database Options

Note: The Connection Wizard is launched only for 1, 2, or 3. 

                                            DATABASETYPE
Select the database components to install. Cherwell Demo Database = 1 (default)
Cherwell Starter (empty) Database = 2
Upgrade an existing database = 3
Don't load any data = 4
Service Options 
                                            SERVERSERVICE
Enable the Application Server.
  • 1=Enable (default)
  • 0= Disable 
                                            BUSINESSPROCSERVICE
Enable the Automation Process microservice.
  • 1 = Enable (default)
  • 0 = Disable 
                                            SCHEDULINGSERVICE
Enable the Scheduling microservice.
  • 1 = Enable (default)
  • 0 = Disable 
                                            EMAILSERVICE
Enable the E-mail and Event Monitoring microservice.
  • 1 = Enable (default)
  • 0 = Disable
Logon Information 
                                            IS_NET_API_LOGON_USERNAME
Cherwell Server account username that will be used to launch the CSM services. Must be in the form Domain/username.

Blank (default), but information is required.

Format: DOMAIN\Username if the server is joined by a domain. Example: Cherwell\Henri.Bryce 

                                            IS_NET_API_LOGON_PASSWORD
Cherwell Server account password that will be used to launch the CSM services. Blank (default), but information is required. 
                                            USE_SP_ACCOUNT
Use special account (Windows account) to launch the CSM services.
  • 1 = True
  • 0 = False (default) 
                                            CWSPECAILACCOUNT
Name of special account that will be used to launch the CSM services.
  • LocalSystem (default)
  • LocalService
  • NetworkService 
                                            CWAPPSERVERIIS
Install the Application Server as a web application under IIS.
  • 2 = True (default)
  • 0 = False

CSM Web Applications

Use the following command to install the CSM Web Applications: 

                            "Cherwell Browser Apps.exe" /s /v/qn <InstallParametersHere>

The following example will install to the default directory, will not install the Portal, but will install the Web-Forms, and will update Auto-Deploy: 

                            "Cherwell Browser Apps.exe" /s /v /qn CWPORTAL=0 CWWEBFORMS=1 CWAUTODEPLOY=1
Options Definition Values 
                                            CWPORTAL
Install Cherwell Portal.
  • 1 = Install (default)
  • 0 = Do not install 
                                            CWBROWSWERCLIENT
Install Cherwell Browser Client.
  • 1 = Install (default)
  • 0 = Do not install 
                                            CWAUTODEPLOY
Install Auto-Deploy.
  • 1 = Install (default)
  • 0 = Do not install 
                                            CWWEBSERVICES
Install the Web Service.
  • 1 = Install (default)
  • 0 = Do not install 
                                            CWWEBFORMS
Install Web-Forms.
  • 1 = Install
  • 0 = Do not install (default) 
                                            INSTALL_AUTODEPLOY
Select whether or not to update the Auto-Deploy configuration.
  • 1 = Update (default)
  • 2 = Installs the Auto-Deploy feature silently. Note: If you install silently, you must manually configure Auto-Deploy to wrap and distribute the most current client installation. 
                                            INSTALLDIR
Location/folder in which to install the Browser application files. [ProgramFilesFolder]Cherwell Browser Applications (default)

Cherwell Service Monitor

Use the following command to install the Cherwell Service Monitor: 

                            "Cherwell Service Monitor.exe" /s /v /qn <InstallParametersHere>

The following example installs the Service Monitor for a set of Users who can modify the Server Manager but sets it as read-only for everyone else: 

                            "Cherwell Service Monitor.exe" /s /v /qn CW_USERSWHOCANALWAYSEDIT="user list" CW_DEFAULTACCESSISREADONLY="1""

The following options are set only through the command line.

  • View: Read-only access (example: View service status in the Service Monitor but no edit).
  • Edit: Full read/write access (example: View service status AND start/stop/restart services in the Service Monitor.
Available Settings Definition Default Values 
                                            INSTALLDIR
Location/folder in which to install the Service Monitor files. [ProgramFilesFolder]\Cherwell Service Management (default) 
                                            CW_ISPRODUCTION
Type of server to be monitored.
  • True = Production (default)
  • False = Non-production 
                                            CW_TITLE
Title to be displayed on the Service Monitor web page. Cherwell Service Monitor (default) 
                                            CW_DEFAULTACCESSISREADONLY

Default access to the Service Monitor.

This is the default access for Users who are not explicitly given access through the Read/Write Permissions List.

  • 1 = Read-only (default)
  • 0 = Access denied. 
                                            CW_USERSWHOCANALWAYSEDIT
List of Users who explicitly can edit the Service Monitor (full read/write access).

Blank (default), but information is required.

Comma delimited list of Users.

Format: DOMAIN\Username if the server is joined by a domain. Example: Cherwell\Henri.Bryce 

                                            CW_USERSWHOCANNEVEREDIT
List of Users who explicitly cannot edit the Service Monitor (access denied). 
                                            CW_ANONYMOUSUSERCANVIEW
Non-authenticated Users can view but not edit (read-only access).
  • True
  • False (default) 
                                            CW_ANONYMOUSUSERCANEDIT
Non-authenticated Users can edit the Service Monitor (full read/write access).
  • True
  • False (default) 
                                            CW_ADMINISTRATORSCANVIEW
Allow Users in the OS-level Administrator Group to view but not edit the Service Monitor (read-only access).
  • True
  • False (default) 
                                            CW_ADMINISTRATORSCANEDIT
Allow Users in the OS-level Administrator Group to edit the Service Monitor (full read/write access).
  • True
  • False (default)