This procedure walks you through the typical steps to create a new
Knowledge Article (KA).
- In the
CSM Desktop Client
or
CSM Browser Client,
select
.
A new Knowledge Article record is logged with a unique ID
and a
Status of
Draft.
- Complete the fields on the
Overview tab. See
Knowledge-IT Forms.
- Select
Save to save the information. If you select
Cancel, your KA will not be saved.
- Once you are done creating the Draft of the KA, select
Next: Technical Review.The KA
Status changes to
Technical Review.
- The default
Knowledge Article Workflow automatically
routes the form through the appropriate phases for review and publishing. See
Knowledge Article Workflow One-Step Actions for specific
information about each phase of the workflow.