Administrators use this task to configure Knowledge Sources for
Solution Search in
CSM Administrator
for
Related Item
Navigation.
Although there are various ways to configure Knowledge Sources, the recommended
best practice is to configure them within the same Blueprint used to configure
related Knowledge Mapping and Solution Search Properties.
- Within the Blueprint (created in the first task of this workflow),
select
.
The Knowledge Source Manager window appears.
- Right-click the Knowledge Source you want to configure for
Solution Search (example: Knowledge Articles)
and select
Edit.
The Knowledge Source window appears.
![](images/rin_solution_search_knowledge_source.png)
- Configure the Knowledge Source settings that will apply to the
Related Item
Navigation Solution Search.
- Name: The value of this field is what
displays as the name of the Knowledge Source in the
Related Item
Navigation Solution Search.
- Items to Search: These fields are only
applicable to the Knowledge Pane in the
CSM Desktop Client.
Regardless of which items are selected here, the
Related Item
Navigation Solution Search is designed to search the
Business Object records only (not child records or attachments).
- Additional search criteria: Click the
Ellipses button to select a
Saved Search. This allows you to include
additional search criteria filters for the
Related Item
Navigation Solution Search.
- The rest of the fields on this window are only applicable to
the Knowledge Pane in the
CSM Desktop Client.
They do not apply to the
Related Item
Navigation Solution Search.
- Select
OK.