Managing Knowledge Sources

CSM Knowledge is managed using several tools, including Knowledge Source Manager, Knowledge Mapping, and Knowledge Importing.

  • Knowledge Source Manager
    • Use this tool to:
      • Create a Knowledge Source.
      • Edit a Knowledge Source.
      • Delete a Knowledge Source.
      • Search for a Knowledge Source.
      • Organize Knowledge Sources.
      • Copy a Knowledge Source.
      • Import/export a Knowledge Source.
      • Find Knowledge Source dependencies.
  • Knowledge Mapping
    • Use this tool to:
      • Define general Knowledge Sources.
      • Define Portal Knowledge Search options.
      • Define Business Object Knowledge Search options.
  • Knowledge Importing
    • Use this tool to:
      • Import third-party Knowledge Articles.