Managing Knowledge Sources
CSM Knowledge is managed using several tools, including Knowledge Source Manager, Knowledge Mapping, and Knowledge Importing.
- Knowledge Source Manager
- Use this tool to:
- Create a Knowledge Source.
- Edit a Knowledge Source.
- Delete a Knowledge Source.
- Search for a Knowledge Source.
- Organize Knowledge Sources.
- Copy a Knowledge Source.
- Import/export a Knowledge Source.
- Find Knowledge Source dependencies.
- Use this tool to:
- Knowledge Mapping
- Use this tool to:
- Define general Knowledge Sources.
- Define Portal Knowledge Search options.
- Define Business Object Knowledge Search options.
- Use this tool to:
- Knowledge Importing
- Use this tool to:
- Import third-party Knowledge Articles.
- Use this tool to: