The System Restore tool is a standalone database tool that allows a system
administrator to import the CSM database for the first time or reload the CSM database from an archive file (.czar file).
Use the System Restore tool (accessed from the
Cherwell Service Monitor Tools folder) to:
- Copy the database over multiple environments (testing, staging, and development).
- Provide copies of database for a support team.
- Back up and restore the data if moving the database from one server to another.
- Back up the data and restore the database in another environment.
- Enable multi-byte support for a database.
Warning: After restoring a database, replaced data is no longer
accessible.
To restore a database:
- Open the System Restore tool (.
On Windows 7, right-click and select Run as
Administrator.
- Select the database file (.czar) to import (restore):
- Select Browse and navigate to a .czar file.
- Select the file and select Open. The .czar path and name
appear in the Import file field. The .czar details (Date/Time
exported, Mode, and version) appear below the file.
- Select where to restore the .czar file, either:
- Existing connection: Enables the .czar file to overwrite an
existing database. Select the ellipses icon to select the database (connection) to
overwrite, and then select Import.
- New database: Enables the .czar file to create a new
database connection. Select the ellipses icon to open the Connection Wizard to create a
new database connection.
When the restore is complete, the database connection is available when CSM opens.
- Unicode support: Enables support for multi-byte characters in your
database. See
Configuring CSM for Multi-byte Language
Support.
- Select the environment type:
- Development: The database file is being used to configure functionality.
- Production: The database file meets all requirements, has been tested, and is ready
for business use.
- Test: The database file is being used for testing purposes.
The environment type provides visibility into the environment you are working with
while managing your system. Once this value is selected, it displays in the client login
windows, window titles for the
CSM Desktop Client and
CSM Administrator
(when
configured), the
Health Check Results window, and the
Company Information drop-down list in the
CSM Browser Client and
CSM Portal. You can
leverage these values in your configurations using their associated
System Functions.
- Provide the base URL of the Cherwell REST API in the format
https://host.domain/CherwellAPI/api/.
If you skip this step, you can still install CSM, but an error that says that the application is not configured to
communicate with the Cherwell REST API server will
display when you attempt to log in.
When the restore is complete, the database connection is
available when CSM opens.