Configure Outlook Integration Configure CSM to integrate with Microsoft Outlook and interact with CSM Business Object Records directly from the Outlook interface. Configuring CSM Outlook Integration Configurations in CSM Administrator Use CSM Administrator to configure CSM to integrate with Microsoft Outlook and interact with CSM Business Object Records directly from the Outlook interface. Configure Outlook Integration Defaults Outlook Integration Defaults define who sees what in the Outlook Integration (which roles can see which Outlook Integrations). Specify default integration configurations for each role. Configuring the Cherwell Outlook Add-In in Microsoft Outlook View, edit, and create CSM Business Object Records directly from Microsoft Outlook using the Cherwell Outlook Add-In. Parent topic: Email Configuration