Email Configuration CSM supports sending and receiving email in several different formats (POP3/SMTP, IMAP/SMTP, and Microsoft® Exchange). A variety of tools are provided to help you configure and manage email. Configuring Email Accounts You can perform procedures for configuring email accounts in CSM Administrator and the CSM Desktop Client. Managing Email Credentials Use the E-mail Credentials Manager to hold authentication credentials. Implementing Email Accounts To get started with email, you can implement the CSM default email system by completing a worksheet, configuring test and production accounts, and configuring a global test email account. Configure Outlook Integration Configure CSM to integrate with Microsoft Outlook and interact with CSM Business Object Records directly from the Outlook interface. About the Email and Event Monitor The Cherwell Email and Event Monitor Service is a CSM service that automatically monitors email accounts and event streams, and then performs specified actions, such as creating or modifying records based on email content or event details. Configure a SMTP Relay Server Connection for Microsoft Outlook