About the Service Monitor
The Service Monitor is a stand-alone Web Application that allows system administrators to remotely monitor and manage CSM services and Web Applications and to restart IIS. The Service Monitor is installed using a stand-alone installer and is deployed using the Service Monitor web page.
Important: The Service Monitor is currently available only for On-Premise Customers and Cherwell Support in order to monitor application performance.
Use the Service Monitor to:
- Monitor the status (running and stopped) of CSM services and Web Applications.
- Start, stop, and restart CSM services and Web Applications.
- Reset IIS.
The Service Monitor is accessed via a web page, allowing you to remotely monitor and manage services. Use the Server Manager, a similar tool, to locally monitor and manage services.
The Service Monitor is comprised of two components:
- A service-hosted Windows Communication Foundation (WCF): This component improves security by providing each log-in with a new session ID. Along with encryption, this ensures that HTTP messages are not hijacked by a malicious client.
- An Internet Information Services (IIS)-hosted website: This component allows end Users and administrators to securely manage remote IIS Servers. The URL https://<domain>cherwellservicemonitor/.
Install the Service Monitor using an installation wizard. Use the Rights tab in the Security Group Manager to define a User's access to the Service Monitor. See Define Functionality Security Rights (Access to Functionality).