Create a Webhook Endpoint
Create a webhook endpoint that can receive data from an external tool using HTTP POST methods. Specify a One-Step Action that determines how the data is consumed by CSM. Each webhook can use basic authentication or no authentication.
Good to Know
- Webhooks require that One-Step Actions include Modifiers to map data in the third-party tool to CSM fields. For guidance on configuring One-Step Actions for webhooks, see Configure One-Step Actions for Webhooks. For Modifier examples, see Webhook Modifier Examples.
- The Base URL for the Cherwell REST API must be set before you can create a functional webhook. See Set the Base URL for the Cherwell REST API.
- To ensure that webhooks run for specific cultures, create a webhook endpoint for each culture. This is useful for using the same One-Step Action for several culture-specific webhooks.
To create a webhook endpoint: