Incident Features

CSM provides tools to help manage Incidents and Requests, such as forms and dashboards.

• Incident/Request forms and Specifics forms. See Incident Form and Specifics Forms.
• Task
• Journals
• Dashboards. See Incident Dashboards.
• One-Step™ Actions. See Incident One-Step Actions.
• Saved Searches. See Incident Saved Searches.
• Automation Processes. See Incident Automation Processes.
• Reports. See Incident Reports.