Run the Web Applications Installation

Logged in as system administrator, install Browser Applications, update Auto-Deploy, and configure the Browser connection to the CSM database.

Launch the installation on the server where you want to install the Portal and Browser applications files.

Remember: Run the installation as a system administrator so that all installation steps can execute successfully.

To run the Portal and Browser Apps installation:

  1. Double-click the CSM Installation.exe file.
  2. Click Portal and Browser Apps.

    The Portal and Browser Apps Installation Wizard opens.

  3. Review the introductory text, and then click Next.
  4. Read the license agreement. The license agreement can also be printed. If you accept the license terms, select the I accept the terms in the license agreement check box, and then click Next.
  5. Select which Browser applications to install.
    Note: The REST API is installed regardless of the selections made on this page. If no selection is made, the REST API is installed.

    Click Next.

  6. Select Auto-Deploy options, then click Next.
  7. Use the default location/folder in which to install the Browser installation files or click Change to browse to another location. We recommend accepting the default installation folder. For details about the default location, refer to the folder selection options. Click Next.
  8. Click Install.
  9. The next page depends on previous selections:
    • If Auto-Deploy is not yet configured and the User wants to update it: The installer prompts to configure Auto-Deploy installation. Click Yes and configure it now, or configure it later by clicking Windows Start > Cherwell Browser Applications > Auto-Deploy Config or Windows Start > Programs > Cherwell Service Management > Tools > Configure Auto-Deploy, depending on the Server.
    • If Browser connection (new User) is not yet configured: The Connection Wizard opens to help configure the connection between the CSM Browser applications and the CSM database. This is a different connection than the one for CSM because the Browser Apps run inside IIS and the connection needs to work with the IIS security options. Follow the instructions in the wizard.
    • If the Cherwell Browser connection (existing User) is already configured: Installation is complete.

  10. Select Finish.