Use the Email and Event Monitoring Manager to create Email
Monitors to meet the specific needs of a company.
Create as many individual Monitors as required, but do not define
multiple Monitors that monitor the same email account unless all but one is
disabled; otherwise, the behavior of the Email Monitor is ambiguous.
To create a Monitor:
- Open the Email and Event Manager. See
Open the E-mail and Event Manager.
- Select a subfolder (if needed).
- Select the
Create New button
.
- Define general options for the Email Monitor
(General page):
Note: To use email monitoring, there must be at least one
email account set up.
- Define identity customer options to associate with incoming emails
(Customer Identification page).
- Define conditions and associated actions for a Monitor
(Monitors page).