Define general options for the Email Monitor, including name,
description, culture, monitor email account, account settings, and more.
Use the
General page in the E-mail Event Monitor window
(accessed from the Email and Event Monitoring Manager) to define the general
settings for the Monitor.
To define general settings for an Email Event
Monitor:
Name
|
Provide a name (this property
can be searched in
CSM Item Managers).
|
Description
|
Provide a name (this property
can be searched in
CSM Item Managers).
|
Culture
|
Select the culture used by the
E-mail Monitor. If your system uses multiple cultures, you must create an Email
Monitor for each culture. For more information, see
Managing the E-mail Monitor for Multiple Cultures.
Note: This option applies to
CSM Globalization features. If only one culture is used in your system,
you can ignore this setting.
|
Monitor E-mail Account
|
Select an email account to monitor.
- Select the account drop-down list to select an existing
global email account to monitor.
- Select the ellipses button to open the
E-mail Accounts window and select an
existing account or configure a new one if needed.
Note: This option is not available when you create an Email
Event Monitor from a Blueprint or a mApp solution. You can only select existing
email accounts. If the email account is not found when the Blueprint or
mApp Solution is
published, the email account is removed and must be reconfigured on the target
system.
- Select the
Do not download linked images check
box to automatically discard images that are attached to an incoming email with
a URL. Use this option if your server restricts outbound internet requests.
Clearing this check box if your server restricts outbound internet requests
causes the Email Monitor to timeout.
- Select the
Allow matching to/from address (warning: may
create send loop) check box to allow processing of emails with
matching to and from addresses. This option is only enabled when opened from
within a Blueprint.
-
Note: If a monitored email address is not included in the
To: field, the
Email and Event
Monitor Service
processes emails using addresses in the
CC: field. Email addresses in the
BCC: field are not visible in
Journal entries. To include the email address in the Journal entry, add it to
the the
To: or
CC: field.
|
Define Account-Specific Settings
This only applies if an IMAP or Microsoft Exchange account is
selected as the monitored account. POP accounts do not have options for
handling processed messages; they are always deleted.
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Select options for how to handle processed emails and emails
that cannot be processed due to an error.
- Delete: Deletes emails after
they are processed, or if an error occurs during processing.
- Mark as read: Marks emails as
read after they are processed, or if an error occurs during processing.
Note: If this option is selected, emails are left in the
monitored folder. Periodically clear the monitored folder to prevent
performance issues.
- Move to folder: Moves emails to
a specified folder after they are processed, or if an error occurs during
processing. Select a folder in the drop-down list.
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