Using Email Accounts When working with email accounts, you can send email messages from within CSM using the Email Message window. You can also track email correspondence in Journals. Send an Email from within CSM Use the Email Message window to create and send emails directly from within CSM. Track E-mail Correspondence in Journal - Mail History Records Journal - Mail History records are used to track email correspondence. When email is sent from within CSM, a Journal - Mail History Record is created from the email and attached to the current record and/or the Customer associated with the current record. Email Message Window Use the Email Message window to send email messages from within CSM. Parent topic:Email Related concepts Add Attachments to Email Select Email Recipients from the CSM Address Book Attach Email Messages to Records