Queues A Queue is a mechanism for routing issues to a particular person or group so the most qualified person can start working on the issue right away. About Queues Using Queues Manage Queues Use the Queue Manager to manage Queues. Configure Queues Use CSM Administrator to configure Queues. About Queue Groups Use Queue Groups to prevent records from being placed in more than one Queue at the same time when users have multiple Queues. View Queue Groups View Queue Groups from the CSM Desktop Client. Manage Queue Groups Manage Queue Groups from the Queue Group Manager. Parent topic:CSM Features