Configuring the BeyondTrust Remote Support mApp Solution

Configure the BeyondTrust Remote Support mApp Solution using CSM Administrator.

Complete the following procedures to configure the BeyondTrust Remote Support mApp Solution:

1. Define CSM remote support.
2. Update the URL in the Web Service Object.
3. Set the Journal - Remote Support History as the default Form.
4. Add BeyondTrust Form Elements to Incident Form.
5. Add BeyondTrust Form Elements to the View-Only Portal Incident Form.
6. Add BeyondTrust Form Elements to the Portal Configuration Item Form.
7. Define BeyondTrust menu bar options.
8. Set security rights for Portal Customers and Workgroup Managers.
9. Define the Automation Process for Business Hours.
10. Define the Configure BeyondTrust Path One-Step.
11. Configure the Outbound Event in BeyondTrust.
12. Configure the BeyondTrust API.
13. Configure the API Fields in BeyondTrust.