Business Objects Good to Know
Use these tips for helpful information on Business Objects.
- Every Business Object must have at least one form and one grid defined, even if the object is not exposed in the interface (example: Lookup Objects are often not exposed in the primary interface, but they are edited in Table Management, which uses forms). For more information, see About Table Management.
- Usually, only Major Objects have Form Arrangements.
- Not all Business Objects can or do have Relationships. For more information, refer to the Relationships Documentation.
- All Business Objects belong to one or more Business Object Views, which allow for multiple instances of a Business Object with different behaviors and appearance for different users (example: a Default View for Business Objects accessed from the CSM Desktop Client and a simpler Portal View for Business Objects accessed from the Portal). Although the rules, behavior, and appearance can differ between views, the structure of the Business Object is always the same. For more information, see Business Object Views.
- CSM provides several OOTB Business Objects (example: Incident, Problem, Change). Use these Business Objects as-is, edit them, or create your own using the Object Manager (accessed from within a Blueprint in CSM Administrator). For more information, see Create/Edit a Business Object, Object Manager, and About Blueprints.
- Security rights control access to Business Object data and are configured in the Security Group Manager in CSM Administrator (). For more information, refer to Security rights and Define Business Object Rights.