Configure a Slack Workspace for the Related Items Pane

Before you configure the Related Item Navigation integration in CSM, you must create a bot user for your Slack workspace.

1. Verify that you have administrative rights to the Slack workspace.
2. Create a Slack application that contains a bot user.
   See https://api.slack.com/start/overview#auth.
3. Grant the following permissions (scopes) to the bot user:
   • users:read
   • users:read:email
   • channels:history
   • channels:read
   • channels:write
   • chat:write:bot
   • groups:history
   • groups:read
   • groups:write
   • im:history
   • im:read
   • im:write
   • mpim:history
   • mpim:read
   • mpim:write
4. Copy the Bot User OAuth Access Token. You will add this to CSM.
   See Configure Third-party Chat Integration Settings.