Add a New Window Command to the Browser Client and CSM Portal

Use the New Window command to add multi-tab browsing support to additional areas of the Browser Client and CSM Portal.

When the command is implemented, you can navigate to CSM in additional tabs so you don't need to log in again or consume additional licenses (the new window opens the main dashboard by default). Consider creating a One-Step Action using the Execute a Command Action to add the functionality to even more areas of your system.

You can add the command to multiple areas of the Browser Client, including forms and dashboards.

For example:

• Add the command (via a One-Step Action) to a Knowledge Article form using a Link Label Control so users can easily navigate to a new window while keeping Knowledge Article information open.
• Add the command (via a One-Step Action) to the Global IT dashboard so users can easily navigate to a record while simultaneously viewing their metrics.

You can also add the command to areas of the CSM Portal, including the menu bar and forms.

For example:

• Add the command (via a One-Step Action) to the menu bar so users can easily navigate to a new window from anywhere in the Portal.
• Add the command (via a One-Step Action) to the read-only Knowledge Article form using a Link Label Control so customers can easily navigate to a new window while keeping Knowledge Article information open.