Multi-Tab Browsing Support

The Browser Client and Customer Portal allow you to operate in multiple web browser tabs, which enables you to work on multiple pages within CSM. This allows technicians, system administrators, and customers to work more efficiently.

Multi-tab browsing allows you to:

Log in via the first tab and then load CSM in additional tabs without needing to log in again or consume additional licenses.
Work with multiple CSM features at the same time. For example, a technician might log an Incident in one tab and view their default Dashboard in another.
Use the Culture Selector to select a language and work in the tabs independently within the same session. If a User has multiple tabs open in different languages and the session expires or the User manually logs out, the User is logged out of all tabs. When the User logs back in to a tab, the language for that tab is the last language that was selected before the User logged out.
Culture support for multi-tab browsing support works slightly differently in the CSM Browser Client than the CSM Portal:
- CSM Browser Client: Multi-tab browsing support allows you to open tabs in multiple languages and work in the tabs within the same session. If you have multiple tabs open and select a new culture, only the tab you are selecting that culture from refreshes to display the newly chosen culture. The other tabs remain in the previous culture.
- CSM Portal: Multi-tab browsing support allows you to work in multiple tabs of the same culture within the same session. If you have multiple tabs open and select a new culture, all tabs refresh to display the newly chosen culture. You can't have multiple tabs with different cultures open.

Multiple features use a unique tab display name, which allows Users to easily identify what they are working in each tab. Features that support tab names include:

Forms: Major Business Objects (Incident, Problem, etc.) use the Public ID field to populate the tab name. The Public ID is defined in the Business Object Properties window.
Quick Search: Quick Search results use the phrase Quick Search Results and Business Object Quick Search Results use the phrase <Business Object> Search Results in the tab name.
Saved Searches: Searches use the phrase <Search Name> Search Results in the tab name. Search names are defined using the Search Manager.
Tools: Tool drop-down items (Contact Manager, Table Management, and CMDB) use the phrase <Tool Name> Search Results to populate the tab name.
Reports: Reports use the phrase <Report Name> in the tab name. Report names are defined using the Report Manager.
Dashboards: Dashboards (Global IT, Portal pages, etc.) use the phrase <Dashboard Name> as the tab name. Dashboard names are defined in the Dashboard Properties window.
Calendars: Calendars use the phrase <Calendar Name> as the tab name. Calendar names are defined in the Calendar properties window.
Quick View: Quick View selections use the Public ID field to populate the tab name. The Public ID is defined in the Business Object Properties window.
Go to Item Functionality: Go To Item selections use the Public ID field to populate the tab name. The Public ID is defined in the Business Object Properties window.
Startup Items: Portal Site startup items use the phrase <Startup Item Name> as the tab name. The startup item name is defined on the Display page of the Site Editor.
Service Catalog: The Service Catalog in the Customer Portal uses the phrase <Service Catalog> as the tab name. The tab name is defined in the Widget Properties window of the Service Catalog Widget.
HTML Pages: HTML Pages use the Name field to populate the tab name. The Name is defined in the HTML Page Options window of the HTML Editor.
Document Repository: The Documentation Repository in the Customer Portal uses the phrase Document Repository as the tab name.

Multi-tab browsing support is powered by a Command called New Window, which can be found in the Command Manager.