Cherwell Asset Management mApp Solution 2.8

Overview

When you incorporate CAM into CSM, you can share with and use inventory data (example: Workstations, installed programs and software, installed services, disks) within the CSM Configuration Management Database (CMDB) as Configuration Item records.

This mApp Solution includes multiple features, including Business Objects (example: Config - Not Inventoried), One-Step™ Actions (example: Update Config - Not Inventoried), and saved searches (example: CAM Computer).

The mApp Solution is compatible with Trusted Agents. See Trusted Agents.

How the mApp Solution Works

For a list of items included in the mApp Solution, see CAM mApp Solution Items.

Apply the mApp Solution

To apply the mApp Solution:

1. Review the recommendations and considerations for applying mApp Solutions. For more information, see Considerations for Applying mApp Solutions.
2. Extract the mApp Solution .zip file to a location that can be accessed by CSM.
3. In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM.
4. Review the language packs included with the mApp Solution, then select Next.
   Note: Refer to Apply a Language Pack for the procedure to apply translated strings to your system. English is the default language for the CAM mApp Solution.
5. Select the Edit External Connection option to open the External Connection Wizard. Use the External Connection Wizard to create an External Connection with the CAM Database. The selections for each page of the External Connection Wizard are:
   1. Data Source: Select SQL Server.
   2. Database Location: Select Specific Server and provide the database name.
   3. Select Database: Provide the database name or select Browse to locate and select the database.
   4. Login Options: Select Windows authentication or type the ID and password for the database.
   5. Database Owner or Schema: Select a database owner or schema in the drop-down list, if implemented. If the schema is not implemented, provide the owner name. If unsure, provide the default dbo.
   6. Pooling Options: Use the default pooling options, which are usually acceptable for most scenarios. Optional: Customize your caching options by setting your own pool sizes.
   7. Connection Name: Pre-populated with the name of the database provided from step b above. Optional: Provide a description for the connection.
   8. Connection String: Select Test Connection to verify the connection string used. Text appears next to the button, confirming the connection is successful. If the test connection is not successful, contact your system administrator or Cherwell administrator.

6. Select Finish.

   The External Connection Wizard closes.

Steps to Configure the mApp Solution

1. Configure Security Roles.
2. Schedule Configuration Items.
3. Schedule One-Step Actions.

How to Use the mApp Solution in the CSM Desktop Client

1. Access Secondary Forms with Imported Fields.
2. View Imported Data for Configuration Items.
3. Optionally Assign Configuration Items to Customers.
4. Replace License Fields in the Config - Software License Business Object Form.

For more details on these steps, see Use the CAM mApp Solution.

This functionality is only available after you apply the mApp Solution.

Revision History