Changing CSM status

If you have applied the JIRA v2.0 mApp Solution, you can change the status of an Incident or Problem in CSM.

To change the status of an Incident or Problem within CSM:

Note: Only available for Incidents and Problems previously posted to JIRA. To use this feature, Automation Processes must be enabled and configured.

In the CSM Desktop Client, open an Incident or Problem that has previously been posted to JIRA.
Advance the status of the Object.
An Automation Process runs and adds a comment to the JIRA issue indicating the CSM status change. This may take a few minutes.