Posting an Issue to JIRA

Post issues to JIRA from CSM using the functionality of the JIRA v2.0 mApp Solution.

1. In the CSM Desktop Client, open an existing Incident or Problem or create a new one.
2. Select the Post to JIRA link or button.
3. Select the JIRA Project for that issue.

   

   When the One-Step Action has finished running, if successful, you see a pop-up window showing your JIRA Issue Number. A Journal Note is created with details of the JIRA interaction, whether successful or not.
4. Look at your form where you now see a link showing the JIRA Issue Number.
5. Select the JIRA Issue Number to open the issue in JIRA.