Post comments in JIRA directly from CSM using the JIRA v2.0
mApp Solution.
To post a comment in JIRA:
Note: Only available for Incidents and Problems that are posted to JIRA.
- In the
CSM Desktop Client,
select the
Post Comment or
Post Admin Comment link or button.
- Enter the comment in the pop-up window and select
OK.
When the One-Step Action has finished running successfully,
you see a confirmation message that your comment was posted. A Journal note is
created with details of the JIRA interaction, successful or unsuccessful.
- When you view the issue in JIRA, you see the comments in the
Comment section of the issue. If you posted an Admin comment, only
Administrators can see the comment and it is noted in JIRA that it is an Admin
comment.