Using a One-Step Action in
CSM,
you can change the status of an Incident or Problem in JIRA.
To change the status of an Incident or
Problem in JIRA:
Note: Only available if you are using the Change Status feature.
- In the
CSM Desktop Client,
select the
Change JIRA Status link or button. If this
button is not available, select
Get JIRA Status first.
- Select the status you want to change the Incident or Problem to.
- Select
OK.
When the One-Step Action has finished running successfully,
you see a confirmation message that the status in JIRA has been changed. A
Journal note is created with details of the JIRA interaction, successful or
unsuccessful. The Incident or Problem is updated to show the new JIRA status.