Skills Management mApp Solution 1.0

Use the Skills Management mApp® Solution to create skills and link them to users.

Platform Version Requirements: Tested on CSM 10.0.0

Content Version Requirements: Tested on CSM 10.0.0

Prerequisites: None

This mApp Solution is available in the following languages:

German
English
Spanish
French
Portuguese

Overview

The Skills Management mApp Solution allows administrators or managers to create skills and link them to users. Use the Skills module to easily identify skills across an organization to assist with the automatic identification of qualified technicians for Incidents and Service Requests. Some benefits of using this mApp Solution include decreased assignment time for new tickets, cross-departmental collaboration, auto assignment of tickets based on skills, enhanced visibility of Subject Matter Experts (SMEs), and assistance with internal recruitment processes.

Examples of skills included are:

Application Development
Contract Management
Desktop Support
Foreign Languages
Information Security

Skills Management mApp

Apply the mApp Solution

To apply the mApp Solution:

Review the recommendations and considerations for applying mApp Solutions. For more information, see Considerations for Applying mApp Solutions.
Extract the mApp Solution .zip file to a location that can be accessed by CSM.
In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM.

Note: For 10.2.0 content versions and later, before you publish the Blueprint, delete the following index:

Index IncidentService on Service

See Define Database Properties for a Business Object.

For a list of items included in the mApp Solution, see Skills Management mApp Solution Items.

Revision History


mApp Version	Platform Version Requirements	Out-of-the-Box Version Requirements	Prerequisites
1.0	10.0.0	10.0.0	None