Skills Management mApp Solution Items
The Items table provides a list of items included when applying the mApp Solution and the typical merge action.
| Item Category | Item | Typical Merge Action |
| Business Objects | Incident, Incident Category, Team Info, UserInfo | Merge |
| SkillLinksUsers, Skills | Overwrite | |
| Color Palette | Cherwell Dashboards | Overwrite |
| Dashboard | Skills Management | Overwrite |
| Fields | ChildID, ChildJoinReason, ChildType, Created By, Created By ID, Created Culture, Created Date Time, Description, Description_de-DE, Description_en-US, Description_es-ES, Description_fr-FR, Description_pt-BR, JoinReason, Last Modified By, Last Modified By ID, Last Modified Date Time, ParentID, ParentType, RecID, Required Skill, Skill, Skill ID, Skill_de-DE, Skill_en-US, Skill_es-ES, Skill_fr-FR, Skill_pt-BR, Skills ID, TotalSkills, TotalTeams, TotalUsers, User Full Name | Overwrite |
| Forms | SkillsManagement, Skills | Overwrite |
| Form Arrangement | Skills | Overwrite |
| Grids | Dashboard, Skills | Overwrite |
| Image Definitions | add_16_blue_form, add_20_blue_form, add_24_blue_form, Add_Image_64, approval_ abstained_20_blue, approval_approved_20_blue, approval_denied_20_blue, approval_pending_20_blue, attach_16_blue_form, attach_20_blue_form, attach_24_blue_form, behalf_16, behalf_20, behalf_24, calendar_16_blue_form, calendar_20_blue_form, chart_16_blue_form, chart_20_blue_form, chart_24_blue_form, clock_20_blue, clock_24_blue, delete_16_blue_form, delete_20_blue_form, delete_24_blue_form, duplicate_16_blue_form, duplicate_20_blue_form, duplicate_24_blue_form, edit_16_blue_form, edit_20_blue_form, edit_24_blue_form, editor_16_blue_form, editor_20_blue_form, editor_24_blue_form, email_20, error_13_status_header, itempicker_16_blue_form, jumpto_16_blue_form, jumpto_20_blue_form, jumpto_24_blue_form, paragraph_16_blue_form, paragraph_20_blue_form, paragraph_24_blue_form, picker_20_blue_form, picker_24_blue_form, reply_16_blue_form, reply_20_blue_form, reply_24_blue_form, thumbs_down_20, thumbs_up_20, user_16_blue_form, user_20_blue_form, user_24_blue_form, Warning_24_red | Overwrite |
| Indexes | Incident_CustomerID, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCategory_IncidentCategory, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecID, IncidentService, IncidentStatus, PK_IncidentCategory, PK_SkillLinksUsers, PK_Skills, PK_TeamInfo, PK_UserInfo, System_LDAPPathIdx, TeamInfoName, UserInfo_FullName | Overwrite |
| Mergeable Area | Skills Action | Overwrite |
| One-Step™ Actions | Recommended Assignee, refreshcounts, Skills from Team, TeamSkills, Update Skills, Update user and team counts, UpdateSkillsCount | Overwrite |
| Relationships | Incidents links skills, Skills links Incident, Skills links Incident Category, Skills Links Team, Skills links Users, Team links Skills, Team links Users, Userinfo Links Skills, Users links Incidents | Overwrite |
| Scheduled Item Definition | Update Team Skill Count | Overwrite |
| Searches | All Skills, All Teams | Overwrite |
| Stored Values | Skill User, Skills RecID | Overwrite |
| Widgets | All Skills, CD - Date Filter - 30 day default, Team Skills, Total Skills, Unassociated, Skills, User Skill Number | Overwrite |
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