Survey mApp Solution 3.1

Use the Survey mApp® Solution to create customer surveys for an Incident.

Platform version requirements: Tested on CSM 9.5.2 and 10.2.0.

Content version requirements: Tested on CSM 9.5.2 and 10.0.0; this mApp Solution may or may not be compatible on content versions earlier than 9.5.2, but as with all mApp Solutions, be sure to test it on your customized system.

Prerequisites: None.

Overview

The surveys consist of five scored questions and two short answer questions. The survey originates after an Incident is closed. The Incident customer (the survey taker) completes the survey in the CSM Portal.

Apply the mApp Solution

Follow these steps to download and apply the mApp Solution:

Review the recommendations and considerations for applying mApp Solutions. For more information, see Considerations for Applying mApp Solutions.
Extract the mApp Solution .zip file to a location that can be accessed by CSM.
In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM.

For a list of items included in the mApp Solution, see Survey mApp Solution Items.

Configure the mApp Solution

Follow these steps to configure the mApp Solution:

If you are using a version of In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM. prior to In CSM Administrator, use the Apply mApp Wizard to apply the mApp Solution. For more information, see Apply a mApp Solution. Select the topic that matches your version of CSM. 10.2.1, update foreign keys.
Set up and configure email accounts.
Configure URLs for the Cherwell Browser applications.

Revision History

mApp Version	Platform Version Requirements	Out-of-the-Box Version Requirements	Prerequisites
2.0	5.0.0 or later.	None.	None.
3.0	9.5.2 and 9.6.x.	Tested on 9.5.2 and 9.6.1. This mApp Solution may not be compatible on Content versions earlier than 9.2.0, but as with all mApp Solutions, it should be tested on your customized system.	None.
3.1	Tested on 9.5.2 and 10.2.0.	Tested on 9.5.2 and 10.0.0; this mApp Solution may or may not be compatible on content versions earlier than 9.5.2, but as with all mApp Solutions, be sure to test it on your customized system.	None.