Search for one or more Services that meet a specific criteria by
running a
Quick
Search or
Search
Group.
The Service categorization has a three-tiered organization (Service,
category, and subcategory) that determines the type of support required
(Incident or Request), which
Specifics form to display
to capture the appropriate details, and which Priority Matrix to use.
CSM implements several OOTB Actions/One-Step Actions to make Service management more efficient. For more information
about Actions and
One-Step Actions, refer to the
Actions/One-Step Actions documentation.