Define General Options for an Email Monitor

Define general options for the Email Monitor, including name, description, culture, monitor email account, account settings, and more.

Use the General page in the E-mail Event Monitor window (accessed from the Email and Event Monitoring Manager) to define the general settings for the Monitor.

To define general settings for an Email Event Monitor:

Option	Description
Name	Provide a name (this property can be searched in CSM Item Managers).
Description	Provide a name (this property can be searched in CSM Item Managers).
Culture	Select the culture used by the E-mail Monitor. If your system uses multiple cultures, you must create an Email Monitor for each culture. For more information, see Managing the E-mail Monitor for Multiple Cultures. Note: This option applies to CSM Globalization features. If only one culture is used in your system, you can ignore this setting.
Monitor E-mail Account	Select an email account to monitor. Select the account drop-down list to select an existing global email account to monitor. Select the ellipses button to open the E-mail Accounts window and select an existing account or configure a new one if needed. Note: This option is not available when you create an Email Event Monitor from a Blueprint or a mApp Solution. You can only select existing email accounts. If the email account is not found when the Blueprint or mApp Solution is published, the email account is removed and must be reconfigured on the target system. Select the Do not download linked images check box to automatically discard images that are attached to an incoming email with a URL. Use this option if your server restricts outbound internet requests. Clearing this check box if your server restricts outbound internet requests causes the Email Monitor to timeout. Select the Allow matching to/from address (warning: may create send loop) check box to allow processing of emails with matching to and from addresses. This option is only enabled when opened from within a Blueprint. Note: If a monitored email address is not included in the To: field, the Email and Event Monitor Service processes emails using addresses in the CC: field. Email addresses in the BCC: field are not visible in Journal entries. To include the email address in the Journal entry, add it to the the To: or CC: field.
Define Account-Specific Settings This only applies if an IMAP or Microsoft Exchange account is selected as the monitored account. POP accounts do not have options for handling processed messages; they are always deleted.	Select options for how to handle processed emails and emails that cannot be processed due to an error. Delete: Deletes emails after they are processed, or if an error occurs during processing. Mark as read: Marks emails as read after they are processed, or if an error occurs during processing. Note: If this option is selected, emails are left in the monitored folder. Periodically clear the monitored folder to prevent performance issues. Move to folder: Moves emails to a specified folder after they are processed, or if an error occurs during processing. Select a folder in the drop-down list.