Create a Queue

Use the Queue Properties window (accessed from within the Queue Manager) to create a Queue.

When you create a Queue, you define:

• General properties: Name, description, Queued Object (example: Incident), Priority Field, and Queue checkout order.
• Behavior properties: Queue limits, behavior, and record ownership transfers.
• History properties: Queue History Journal settings.

To create a Queue:

1. Open the Queue Manager.
2. Select a scope and subfolder (if needed).

3. Select a Business Object association, if applicable.

4. Select Create New.
5. Define the following:
   1. General properties.
   2. Behavior properties.
   3. History properties.

6. Select Save.