Define History Properties for a Queue

Use the History page (accessed from within the Queue Manager) to define Queue History Journal settings.

When you define history properties, you define settings for the following operations:

• Add to Queue
• Check out/Check in
• Reassign
• Suspend/Unsuspend
• Remove

Good to know:

• Queue History Journal settings for default user Queues can also be set using CSM Administrator (Settings > Edit User Queue Settings).
• Queue History Journal options are only available if the Business Object supports History, which is configured using CSM Administrator (Create a New Blueprint > Business Object > Edit Business Object > Bus Ob Properties button > History Page).

To define history properties for a Queue:

1. Open the Queue Manager.
2. Select Create New.
3. Select the History page.
4. Define Queue History Journal properties:
   1. Set History options for Queue operations (Add to Queue, Check Out, Check In, Reassign, Suspend, Unsuspend, Remove).

      Select one of the following options from the corresponding drop-down:

      • Auto-generate: Select this option to automatically create a Queue History Journal record containing default text when the action takes place.
      • No History: Select this option to create no Queue History Journal record when the action takes place.
      • Optional: Select this option to prompt the user to add notes to the Queue History Journal record when the action takes place. It also allows the user to select not to create a Queue History Journal record.
      • Prompt: Select this option to prompt the user to add notes to the Queue History Journal record when the action takes place, but does not allow the user to cancel the Queue History record.
        Note: Canceling the prompt cancels the entire Queue operation. If a record is added to a Queue using an automated process (example: Automation Process), the Optional and Prompt options add History, but use default text.

5. Select Save.